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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tim Meierer

Tim Meierer

March 12, 2025

5  out of  5
rating by Tim Meierer
"I was needing to change my insurance provider and called State Farm and that's when I met Patricia. She was able to walk me through the changes, compare my current policies with the new one she could provide and it made it so easy. Not only am I saving money on my premiums but my coverage is better then with my previous provider. Thanks State Farm and thanks Patricia!"
We responded:
"Welcome to our State Farm family Tim. We are thankful to be your local State Farm Insurance Agent!"
Profile photo of Celeste R.S.H.

Celeste R.S.H.

March 5, 2025

5  out of  5
rating by Celeste R.S.H.
"Thanks Tiffany C. The agents are professional and thorough. I Initially spoke with Patty re being rear-ended, she was wonderful. She transferred me to Tiffany their claims liason and she was equally wonderful. Tiff answered all my questions and followed up with me. Her upbeat personality also gave me a sense of ease in this claim process."
We responded:
"Wow Celeste - Many Thanks for celebrating our team. We love serving as your State Farm Insurance Agent!"
Profile photo of Denise Ellis

Denise Ellis

February 28, 2025

5  out of  5
rating by Denise Ellis
"Lacie thank you for being so kind and professional when I was looking for Homeowners and Auto Insurance. The entire Staff was great. Excellent Agency! Thank you."
We responded:
"Thank you Denise and welcome to our Mary Beth Burgess State Farm Agent Family! Happy Customers make Happy Insurance Agents! :)"
Profile photo of Frances Johnson

Frances Johnson

February 19, 2025

5  out of  5
rating by Frances Johnson
"Thanks so much to Tiffany! She was very helpful in assisting me with a request regarding my renter's insurance. I have to say that I've reached out to this team several times in the past and they have always provided excellent customer service. Highly recommend!"
We responded:
"The Mary Beth Burgess State Farm Agency Team is happy to help Frances! :)"
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Vincent Falcone

February 18, 2025

5  out of  5
rating by Vincent Falcone
"Tiffany is the best. She took care of my insurance needs. Thank you Tiffany."
We responded:
"Thank you for the kind words Vincent. We are happy to serve as your State Farm Agent in Kannapolis for all these years! "
Profile photo of Jessica Boykin

Jessica Boykin

February 12, 2025

5  out of  5
rating by Jessica Boykin
"I had to change a few things on my existing policy today. When I arrived I was helped right away. The customer service is A+ here! Tiffany was able to efficiently make the changes I needed in a professional and friendly way. Thank you Tiffany for the excellent service !! 🙂"
We responded:
"Happy to serve awesome customers like you Jessica! Thank you for allowing us to care for your family - Your State Farm Insurance Agent Team Burgess :)"
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Allison Keller

January 31, 2025

5  out of  5
rating by Allison Keller
"Patricia J works with Mary Beth and she has been absolutely wonderful to work with. Our online quote was higher than what we are currently paying and Patricia made sure to let us know how she could drop that price for us and has us set up with auto and home insurance. She has been a contact following up with us in a timely manner and has been extremely helpful. We look forward to our continued work with this office and Patricia."
We responded:
"Thank you Allison! We look forward to welcoming you and Jordan to our Kannapolis NC State Farm Insurance Agency!"
Profile photo of Liz Lambert

Liz Lambert

January 27, 2025

5  out of  5
rating by Liz Lambert
"Tiffany and Mary Beth are awesome!! They have been very helpful and are quick to answer any questions I have. I bundle home and auto and can't complain at all!"
We responded:
"Thank you for being our favorite part of the day - Taking care of our State Farm Insurance Customers! :)"
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Office Main

January 24, 2025

5  out of  5
rating by Office Main
"Tiffany was a big help today in clarifying policy info and making corrections"
We responded:
"Thank you for being the best part of our State Farm Insurance day - Helping Customers! :)"
Profile photo of David Lopez

David Lopez

January 6, 2025

5  out of  5
rating by David Lopez
"My account rep Tiffany answered my questions and assured me that she was there to help. Not only did she say it but she delivered by quickly getting the ball rolling. Professionality in voice and action, thanks!"
We responded:
"Thank you for sharing your experience with us David! We have enjoyed serving as your SC State Farm Insurance Agent for all these years! :)"
Profile photo of Cidney

Cidney

November 27, 2024

5  out of  5
rating by Cidney
"Patricia was very patience and very understanding with my mom and I will definitely recommend this agency!"
We responded:
"Thankful for the opportunity to serve as State Farm Agent to your family Cidney! :)"
Profile photo of Benjamin Walker

Benjamin Walker

November 8, 2024

5  out of  5
rating by Benjamin Walker
"The associates are professional that provide great customer service ."
We responded:
"Thank you Ben for allowing us to serve as your State Farm Insurance Agent for all these years! :)"
Profile photo of Maddie Ayton

Maddie Ayton

October 30, 2024

5  out of  5
rating by Maddie Ayton
"Lacie has been an incredible help to us the past few months. Kind, attentive, quick to help problem solve, easy to get a hold of. We currently have our auto insurance through state farm and I'm looking forward to switching over more services so I can continue to have Lacie on my family's team. She makes life easier. <3"
We responded:
"Welcome to our State Farm Insurance Family Maddie! We are all here to help! :)"
Profile photo of Pamela Smith

Pamela Smith

October 22, 2024

5  out of  5
rating by Pamela Smith
"I love this company. They treat you like family. You’re not just a number. They are helpful when calling with questions. They follow up with you when needed. I’ve called multiple local companies to check pricing and State Farm beat all of them."
We responded:
"Thank you for taking time to share these kind words Pamela! It has been a great joy to watch you and your family grow all these years! :)"
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Kill Tony

October 15, 2024

1  out of  5
rating by Kill Tony
"Some of the worst customer service I've ever had to deal with"
We responded:
"Jayden, Creating fake accounts to spam a business is a violation of Google's Terms of Service. "
Profile photo of Barry Kelly

Barry Kelly

October 12, 2024

5  out of  5
rating by Barry Kelly
"Tiffany and Laurie were very helpful today. Stopped in office to confirm my new homeowners policy and it was a pleasure talking with them both. Shared other services offered by State Farm."
We responded:
"It's been a pleasure serving as your State Farm Insurance Agency all these years Barry! Thank you for sharing kind words about our team :)"
Profile photo of Ariel Bane

Ariel Bane

October 11, 2024

5  out of  5
rating by Ariel Bane
"Tiffany is currently and has been super helpful to me and my husband during our first ever insurance claim! She has completely broken down the process and never once made us feel like our questions were invalid or stupid. Shout out to Tiffany!"
We responded:
"So happy that YOU are happy Ariel! Thank you for allowing us to serve as your Charlotte NC State Farm Insurance Agent! :)"
Profile photo of Joel Johnson

Joel Johnson

August 7, 2024

5  out of  5
rating by Joel Johnson
"I compared auto and home with my current insurance company then went to the office and met with Lacie Earnhardt she made me feel very comfortable with the process made recommendations more coverage than I had and it still was cheaper I changed companies that day with no pressure to do so I would recommend anyone to speak with this group"
We responded:
"Thank you for the note Joel, and for the opportunity to serve as your new State Farm Insurance Agent! Lacie, Mary Beth Burgess, and the rest of Team Burgess is here for YOU!"
Profile photo of Jazae Blunt

Jazae Blunt

July 31, 2024

5  out of  5
rating by Jazae Blunt
"Mary’s communication is top tier. She followed up with me for a concern I brought to her attention, responded back in a timely manner, answered any questions I had and was very knowledgeable and gave me reassurance. She’s great."
We responded:
"Thank you for the opportunity to serve as your State Farm Insurance Agent! :)"
Profile photo of Mark Syphers

Mark Syphers

July 26, 2024

5  out of  5
rating by Mark Syphers
"Lacie Earnhardt was great!"
We responded:
"Thank you Mark for the opportunity to serve as your State Farm Insurance Agent!"
Profile photo of Mary

Mary

July 24, 2024

5  out of  5
rating by Mary
"Tiffany and Mary Beth answered all our questions and helped us get the proper work needed. Great service."
We responded:
"Thanks Mary! We love happy Customers are Mary Beth Burgess State Farm Insurance! :)"
Profile photo of Dj Gray

Dj Gray

July 10, 2024

5  out of  5
rating by Dj Gray
"Tiffany was amazing. And helped me out in so many ways. Definitely made sure I was taken care of"
We responded:
"Thank you DJ for taking time to share your experience with us! Tiffany is a true GEM! :)"
Profile photo of Michael Hart

Michael Hart

May 18, 2024

5  out of  5
rating by Michael Hart
"is the greatest she helped me out with everything that I needed to know and getting me the coverage that I truly needed it and I am so thankful for her been my new agent!"
We responded:
"Thank you for allowing us to serve as your State Farm Insurance Agent! 😊"
Profile photo of Cory Greer

Cory Greer

May 14, 2024

1  out of  5
rating by Cory Greer
"No one knows what they are doing in this office. It took them almost 6 months to do the underwriting food my policy. I removed my vehicles and only left my motorcycle, and they tried to charge me the full amount for all vehicles, even though they didn't have the vehicle anymore. Then they said I had a lapse in coverage while they were trying to "fix" everything. Everyone the office tells you something different information. Highly recommend you go to a different agent!"
We responded:
"We hope for all our customers to have a 5 Star experience with our State Farm Agency! While Underwriting and Billing processes do take place at the Home Office, not within our agency, we ARE here to advocate for you with the Home Office. We have reached out to you today to address your concerns Cory - please feel free to reach back out with any questions! 704-938-4628. More timeliness of bill payments will help you prevent future insurance lapses with your next agent/insurer."
Profile photo of R Ferrell

R Ferrell

May 2, 2024

5  out of  5
rating by R Ferrell
"I'm not super easy to deal with. Kristen was smart, insightful, and to the point. The interaction was painless and productive. 5 stars."
We responded:
"Thank you for the note Ricky! We love serving as your State Farm Insurance Agent!"