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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ross Elman

August 25, 2026

5  out of  5
rating by Ross Elman
"Maya is always very helpful, making sure I am not only the getting the best prices but that everything is taken care of in a timely manner."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Maya continues to provide you with helpful, timely service while making sure you’re getting the best value for your insurance needs. We truly appreciate your trust in our team and look forward to continuing to take great care of you her at Mary Beth Burgess - State Farm Insurance Agency."
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Jeff Trzcinski

August 22, 2026

5  out of  5
rating by Jeff Trzcinski
"I've been going to them for over 10 years. Always helpful and responsive! I had a house fire over a year ago and the Claims Adjuster was unresponsive to me and the restoration company for over a month where we just needed his signature to begin demolition/renovation. I asked Patty & Tiffany at Burgess to assist. They went above my Claims Adjuster to his boss and his bosses boss and was able to get the paperwork signed that week. I highly recommend Mary Beth Burgess State Farm Agency!"
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robert ripley II

August 12, 2026

5  out of  5
rating by robert ripley II
"Jessica Teal requested info for my Drive Safe and Save app. She had the courtesy to let me know she had received the info and applied it for my discount. Your staff has always been ready to assist in any questions that I have ever had.
Thanks,
Reed Ripley"
We responded:
"Reed, thank you so much for your kind review! We’re glad Jessica was able to assist you with your Drive Safe & Save information and keep you updated along the way. Our team truly appreciates your continued trust in our office, and we’re always happy to help whenever you have questions. Thank you for choosing Mary Beth Burgess - State Farm Insurance Agency!"
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Giovanni Debbia

August 11, 2026

5  out of  5
rating by Giovanni Debbia
"August 11th, 2026

I just want to express my gratitudine to Jessica.

She did a tremendous and fantastic job to help me to understand some cost differences on my auto insurance.

Super professional and fast to come back with the answer I was looking.

Thanks you."
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jessica provided you with prompt, professional service and helped clarify the cost differences on your auto insurance. We truly appreciate your kind words and will be sure to share them with Jessica. Thank you for trusting our Mary Beth Burgess - State Farm Insurance Agency tteam with your insurance needs!"
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Deborah Wease

August 10, 2026

5  out of  5
rating by Deborah Wease
"Kristin was great! She forwarded my updated bill as promised and confirmed new payment based on our car purchase."
We responded:
"Thank you so much Deborah! We’re glad Kristin was able to get your updated bill to you and confirm your new payment after your vehicle purchase. We appreciate you trusting Mary Beth Burgess - State Farm Insurance Agency with your insurance needs and look forward to continuing to serve you!"
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Daniel Diorio

August 8, 2026

5  out of  5
rating by Daniel Diorio
"I have enjoyed doing business with Mary Beth and her team! Jessie has especially gone above and beyond to help! Thanks team!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you’ve enjoyed working with our Mary Beth Burgess - State Farm Insurance Agency Team. Jessie will especially appreciate the shoutout! We’re grateful for your trust and look forward to continuing to take great care of you!"
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Bala Subbian

August 7, 2026

5  out of  5
rating by Bala Subbian
"A big thank you to **Team Burgess** for helping me add my teenage daughter to my insurance policy in just **10 minutes**. The process was quick, smooth, and incredibly efficient. I really appreciate the excellent customer service!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Team Burgess was able to make adding your daughter to your policy quick and seamless. Providing efficient, friendly service is always our goal. We truly appreciate your trust and are grateful to have you as part of our Mary Beth Burgess - State Farm Insurance Agency family!"
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Gabriel “Gabe”

August 4, 2026

5  out of  5
rating by Gabriel “Gabe”
"This team has honestly been the absolute best! Tiffany has been extraordinary!! We will definitely be continuing to have Statefarm as our insurance."
We responded:
"We're thrilled to hear you've had such a great experience with our team. Tiffany will be especially grateful to know she made such a positive impact. We truly appreciate your trust in us and look forward to continuing to serve your insurance needs for many years to come. Thank you for choosing Mary Beth Burgess - State Farm Insurance Agency!"
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Charles Pabon

August 2, 2026

5  out of  5
rating by Charles Pabon
"Wish I could Give the whole team a rating of 10.
From the beginning of my process to the end. Tiffany was Great in helping me understand the progress.
Keep up the good work"
We responded:
"Thank you so much for the wonderful feedback! We’re thrilled to hear you had such a great experience from start to finish. Tiffany will be especially happy to know her support made a difference in helping you understand the progress. We truly appreciate your kind words and we’ll be sure to share them with the whole team at Mary Beth Burgess State Farm Insurance Agency!"
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Bradley Rapp

July 31, 2026

5  out of  5
rating by Bradley Rapp
"Called State Farm to get quotes and compare to my Erie coverage. Kristin Matias was the agent who helped me. We started with car for both my cars, which led to homeowners as well. It looks like Kristin will be saving me thousands between the both. I am reviewing and comparing to what Eris has me at, but very disappointed and frustrated with all the additional money they have had me paying. Thank you again State Farm and Kristin, I will be reaching back out to finalize everything at end of month like you discussed with me."
We responded:
"Thank you so much for taking the time to share your experience. We’re glad Kristin could help you compare your State Farm options and start bundling your coverage—especially knowing it may end up saving you thousands!

We look forward to helping you finalize everything at the end of the month!

Thanks again for choosing Mary Beth Burgess State Farm Insurance Agency. :)"
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Joy Penk

July 31, 2026

5  out of  5
rating by Joy Penk
"I have been a customer for years and when I needed assistance with a letter for traffic court, Tina really came through! She made sure I got what I needed when I wasn't getting a response and it worked to solve my issue! Thank you Tina!"
We responded:
"Thank you so much for your review! We’re glad to hear Tina was able to help you with your letter for traffic court and that it worked out to resolve your issue. We truly appreciate your loyalty over the years, and we’ll be sure to pass along your kind words to Tina. Thank you for choosing Mary Beth Burgess - State Farm Insurance Agency!"
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lizziedpe

July 30, 2026

5  out of  5
rating by lizziedpe
"Kristin was so helpful and patient. We went thru my policy line by line and she ended up saving us a bunch of $$$."
We responded:
"Hi! Thanks so much for your review. We’re happy to hear Kristin was helpful and patient throughout the process—and that going line by line helped uncover ways to save you money. We truly appreciate your trust in the Mary Beth Burgess - State Farm Insurance Agency and your business!"
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EJ

July 28, 2026

5  out of  5
rating by EJ
"Always excellent customer service! No matter who you talk to or deal with at the agency, they are friendly, professional, and prompt in response."
We responded:
"Thank you so much for your review! We’re thrilled to hear you’ve consistently had excellent customer service—friendly, professional, and prompt help makes all the difference. We truly appreciate your trust and look forward to assisting you again in the future at the Mary Beth Burgess - State Farm Insurance Agency!"
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Christina S

July 27, 2026

5  out of  5
rating by Christina S
"Recently had a vehicle change and needed to update insurance coverage. I submitted the details online on Saturday and Kristen processed it all on Monday. She was great at communicating (phone, text and email) and I ensuring I had everything I needed."
We responded:
"Thank you for the wonderful review! We’re glad Kristen was able to process your insurance update quickly after your vehicle change. It’s great to hear her communication—by phone, text, and email—was helpful, and that she made sure you had everything you needed. We appreciate you choosing Mary Beth Burgess - State Farm Insurance Agency!"
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Kevin Hall

July 20, 2026

5  out of  5
rating by Kevin Hall
"Always love working with this team! Just worked with Tiffany on insurance for two cars (sold one, bought one). Service is fast and with a great attitude!!"
We responded:
"Thank you for the great review! We’re so happy to hear that you enjoyed working with Tiffany! We’ll be sure to pass along your compliments about her fast service and great attitude! We appreciate you choosing the Mary Beth Burgess State Farm Insurance Agency!"
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Jeff O'Bryant

July 17, 2026

5  out of  5
rating by Jeff O'Bryant
"Kristin Burgess was quick to respond to my request and quickly updated my insurance as I had requested. She was friendly and very professional."
We responded:
"Thank you for taking the time to share your experience! We’re glad to hear Kristin responded quickly, updated your insurance as requested, and did so in a friendly and professional way.

We’ll be sure to pass along your compliments to Kristin—thanks again for choosing Mary Beth Burgess - State Farm Insurance Agency!"
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Richard canter

July 14, 2026

5  out of  5
rating by Richard canter
"Kristin is very knowledgeable and sweet."
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that Kristin was knowledgeable and kind. Your feedback means a lot to our Mary Beth Burgess State Farm Insurance Agency — thank you again! 😊"
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arthur carroll

July 9, 2026

5  out of  5
rating by arthur carroll
"Mary and her team have been fantastic to work with. They made setting up my new renter's insurance for my apartment move incredibly smooth and handled all the cancellation paperwork for my old place quickly. Jessie on her team was a massive help and stayed on top of everything. Highly recommend!"
We responded:
"Thank you for the great review! We’re so glad to hear that Mary and her team made your renters insurance move-in smooth and handled the cancellation paperwork quickly. We’ll be sure to pass along your kind words to Jessie as well—she’ll be thrilled to know how much her help mattered.
We truly appreciate your recommendation of Mary Beth Burgess - State Farm Insurance Agency , and we’re here if you need anything in the future!"
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Domenic DeRosa

July 8, 2026

5  out of  5
rating by Domenic DeRosa
"Kristin made the whole insurance process way easier than I expected. She took the time to break everything down clearly, answered every question without rushing me, and actually found a way to lower my homeowners premium with State Farm. You can tell she genuinely cares about helping people save money and feel confident about their coverage. Super professional, super friendly, and absolutely someone I’d recommend to anyone looking to get a better rate."
We responded:
"Thank you so much for your wonderful review! I’m really glad Kristin was able to make the process easier and help you feel confident in your homeowners coverage. It means a lot that she took the time to answer all your questions, and I’m especially happy she was able to find a way to lower your premium with State Farm.

We truly appreciate your trust and your recommendation of the Mary Beth Burgess - State Farm Insurance Agency!"
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Paul Ansell

July 8, 2026

5  out of  5
rating by Paul Ansell
"Friendly, helpful to insure properly insured. Appreciate their availability and willingness to always help."
We responded:
"Thank you so much for your review Paul! I’m glad you felt confident that you were properly insured. We really appreciate your kind words about being friendly, available, and willing to help—our goal is always to make the process smooth and ensure you’re covered the right way. Thanks again for your trust in Mary Beth Burgess - State Farm Insurance Agency!"
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Bonny Post

July 6, 2026

5  out of  5
rating by Bonny Post
"Called today to switch car insurance policy from totaled car to new car
Kristen was very friendly & helpful!!
Very pleasant experience!!!"
We responded:
"Thank you for the wonderful review! We’re glad Kristen was friendly and helpful during your switch from a totaled car to your new vehicle. We appreciate you choosing Mary Beth Burgess State Farm Insurance Agency, and we’re happy you had such a pleasant experience! :)"
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Gladella Pemberton

July 3, 2026

5  out of  5
rating by Gladella Pemberton
"Efficient, timely, clear , helpful responses at all times, including with Jessie in Kannapolis"
We responded:
"Thank you Gladella! We’re so glad you found our responses efficient, timely, and clear—and that Jessie in Kannapolis was especially helpful. We truly appreciate your trust and will be here anytime you need us at the Mary Beth Burgess State Farm Insurance Agency!"
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jillian hamady

July 1, 2026

5  out of  5
rating by jillian hamady
"I have been with State Farm as an insurance company for many years. When I moved to NC 5 years ago my Illinois State Farm agent recommended Mary Beth's office to take over my insurance needs and I am so glad she did! Over the years I have had the pleasure to work with Mary Beth, Brittany McGee, Janice Brinkman, and most recently Jessica Teal. Everyone has been very knowledgeable about the products and services as well as kind and responsive to any questions or concerns.

When my motorcycle was stolen and I had to make a claim, this office helped me make sure it was done quickly and without hassle. Highly recommend State Farm and Mary Beth Burgess's office to handle your insurance needs."
We responded:
"Thank you so much for taking the time to share your experience! We’re truly grateful for your long-standing loyalty to State Farm and for trusting Mary Beth Burgess State Farm Insurance Agency after your move to North Carolina.

It means a lot to hear that you’ve had a great experience with Mary Beth and the team—Brittany, Janice, and Jessica. We’re glad you’ve found everyone knowledgeable, kind, and responsive, especially when it mattered most.

We’re also sorry to hear about your motorcycle being stolen, and we’re relieved it was handled quickly and with minimal hassle. Reviews like yours reflect exactly how we aim to support our customers.

Thanks again for the recommendation—we truly appreciate you!"
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Jane Russell

June 18, 2026

5  out of  5
rating by Jane Russell
"Kristen at State Farm helped me today with and insurance and DMV application. She was so helpful. Thanks again!"
We responded:
"Thanks so much for the wonderful review! We’re happy to hear Kristen was able to help you with your insurance and DMV application, and that the process was smooth. We truly appreciate your support here at Mary Beth Burgess State Farm Insurance Agency!"
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Tammy Orton

June 15, 2026

5  out of  5
rating by Tammy Orton
"Tina spent a lot of time helping me sort out my golfcart issues. Thanks Tina for you knowledge and expertise!"
We responded:
"Thanks so much for the great review! We’re really glad Tina could help you sort out your golf cart issues. The Mary Beth Burgess State Farm Insurance Agency Team appreciates your kind words and look forward to assisting you again if anything else comes up😊"