State Farm® Insurance Agent Mary Beth Burgess

"Outstanding service from Patricia Joran. She was there for me over several months of trying to update my beneficiaries. She worked with me while I was in Texas for three months. She worked with me through many days of technical difficulty. She stood by me every step of the way. I'm celebrating...thanks to her, I clicked FINISH! She's my State Farm RIDE OR DIE. THANK YOU PATTY!"

"Lacie Earnhardt provided an annual review of all my policies and she was most knowledgeable and provided great customer service in lowering my costs while increasing the value of my coverage"

"Outstanding Service from Patricia Joran - Saved Me Thousands! I cannot say enough good things about Patricia Joran and State Farm! I was facing a massive insurance increase with my previous provider (nearly 50% jump), and Patricia stepped in and completely turned things around. From our first conversation, Patricia was incredibly knowledgeable, patient, and thorough. She took the time to understand my situation and explain all my coverage options clearly. What impressed me most was her responsiveness - she knew we were working against a deadline with my escrow situation, and she got everything resolved within just a few hours! Patricia’s professionalism, expertise, and genuine care for her clients is exactly what you want in an insurance agent. She made what could have been a stressful process completely seamless. If you’re looking for homeowners or auto insurance, I highly recommend reaching out to Patricia Joran at State Farm - you won’t be disappointed! Thank you, Patricia, for your amazing service!"

"Tiffany is doing a great job helping me with my mortgage company charging the wrong amount for my insurance. I really appreciate how fast she responded to my call and took care of my issue right away. Plus, she is so friendly and courteous. I highly recommend Mary Beth Burgess-State Farm Agency to anyone in need of Insurance!"

"Tiffany was awesome! She helped tremendously with a recent car accident claim for my mother in law that is hospitalized. She went above and beyond our expectations to be sure the claim was handled appropriately. When we ran into issues she was an amazing advocate. Thank you so much Tiffany!!"

"I have been a loyal State Farm customer for over 20 years now and have had nothing but the best experience. I've met with Lacie and she was very informative and answered all the questions that I had without any hesitation."

"I switched to State Farm when I moved to North Carolina about six months ago. Unfortunately, after being involved in an automobile accident, my experience with Mary Beth’s office and State Farm has been extremely disappointing. Despite not being at fault, I had to make multiple calls to both the office and State Farm and was repeatedly given the runaround about my claim. Communication and support were severely lacking throughout the process. Based on my experience, I would strongly recommend avoiding this office and State Farm if possible. I can assure you that State Farm is not on your side."

"I have been working with the Burgess agency for the last 7 months on a variety of policies for an estate and they have been nothing short of Amazing! Tiffany is the best, she is always responsive and helpful, and has really made this process as easy as it can be! I would highly recommend them."

"Switched to state farm for insurance. Tiffany Carroll was absolutely helpful, very patient and broke down all questions where I could understand everything on my policy! Amazing customer service from her!! She's the kind of people that make a difference! Thanks again Tiffany!"

"Tiffany is the best!!! She has helped my family with our insurance tremendously. It doesn't matter what gets messed up she goes out of her way to get it fixed. Always super friendly and caring 😊. By far the reason we stayed with Statefarm. I will only deal with her from now on."

"I switched to State Farm from other insurance companies last year and have been nothing less than satisfied. This past month, my vehicle was in an accident, And I had a issue with an appraisal adjuster getting my claim approved. Tiffany was able to step in and help advocate for me and my case resulting in getting my claim approved and my repair completed ASAP! I fully believe that if it was not for her, this would've never happened. I really appreciate her, taking the time to believe in me and help me with my car. Tiffany is a true asset to your team at State Farm. And her wonderful customer service Will keep me being a State Farm member for life. Please recognize her for all her hard efforts. Thank you so much!!"

"Patricia Joran was an amazing help for me. She took the time and went through ALL my insurance policies. This allowed me to get a better understanding of my coverages and what I am paying for monthly. I am extremely grateful. Thank you, Patricia !"

"everyone in office was super positive and helpful especially Tiffany !"

"Tiffany was a great help on a recent service request I made. I asked for a written explanation of my coverages so that I could plan accordingly when renting a couple cars through Turo. All of my questions were answered and Tiffany kept me updated as the process unfolded over a few days. In my experience the corporate underwriting department at State Farm can be a little harder to deal with but the local folks at Burgess have always been really great!"

"Shout out to Patty!! My home mortgage went up about $500 plus with my previous insurance company. Patty was able to offer me the same plan for less!! Thank you soo much!!"

"This is my first time getting insurance and I could not have had a better experiance! My agent was helpful, explained everything in detail, and was quick. I was able to get my insurance the same day! If your a first time driver or getting off your parents insurance (like me) I would highly recommend them! They really helped me understand everything and made sure I knew what I needed."

"Wonderful customer service! Always very responsive and considerate!!!!"

"always helpful and gets me what i need"

"Miss Lacie Earnhardt was very professional n nice n very helpful to get me n my wife car insurance. I’d definitely recommend her to anybody. She was phenomenal!!!!"

"I was needing to change my insurance provider and called State Farm and that's when I met Patricia. She was able to walk me through the changes, compare my current policies with the new one she could provide and it made it so easy. Not only am I saving money on my premiums but my coverage is better then with my previous provider. Thanks State Farm and thanks Patricia!"

"Lacie thank you for being so kind and professional when I was looking for Homeowners and Auto Insurance. The entire Staff was great. Excellent Agency! Thank you."

"Tiffany is the best. She took care of my insurance needs. Thank you Tiffany."

"I had to change a few things on my existing policy today. When I arrived I was helped right away. The customer service is A+ here! Tiffany was able to efficiently make the changes I needed in a professional and friendly way. Thank you Tiffany for the excellent service !! 🙂"

"Patricia J works with Mary Beth and she has been absolutely wonderful to work with. Our online quote was higher than what we are currently paying and Patricia made sure to let us know how she could drop that price for us and has us set up with auto and home insurance. She has been a contact following up with us in a timely manner and has been extremely helpful. We look forward to our continued work with this office and Patricia."

"Tiffany and Mary Beth are awesome!! They have been very helpful and are quick to answer any questions I have. I bundle home and auto and can't complain at all!"